Shipping

When will I get my order?

It usually takes 3-7 days to fulfill an order, after which it's shipped out. From there, you'll typically receive your order within 3-4 business days from the time of mailing.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with me, please help me out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with me at hey@mattdowney.co with your order number.

If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

Orders

How do I track my order?

You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at hey@mattdowney.co.

I received a wrong/damaged product, what should I do?

I'm sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at hey@mattdowney.co within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. I'll get back to you with a resolution as soon as possible!

Returns

What's your return policy?

I don't offer returns and exchanges, but if there's something wrong with your order, please let me know by contacting me at hey@mattdowney.co.

Do you offer refunds?

Refunds are only offered to cmetomers that receive the wrong items or damaged items. If any of these apply, please contact me at hey@mattdowney.co with photos of wrong/damaged items and I'll sort that out for you.

Can I exchange an item for a different size/color?

At this time, I don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts — I have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please let me know at hey@mattdowney.co within a week after receiving your order. Include your order number and photos of the mislabeled item, and I'll get it taken care of.